Our Policies

Cancellation Policy:

Anson Arbor Farm will issue a full refund for cancellations made within 48 hours of booking, if check-in date is at least 14+ days in advance. Reservations canceled at least 14+ days prior to check-in will receive a 50% refund. Reservations canceled inside of 14 days will not be refunded.

Change of Dates Policy:

We understand that plans can change, and we strive to be as flexible as possible while ensuring fairness to all our guests. Our change of date policy is as follows:

Guests may modify their reservation dates up to 14 days prior to arrival with no penalty fee.

Date changes requested within 14 days of arrival will incur a $250 penalty fee.

One date change per reservation is permitted.

If the new reservation dates have a difference in nightly rates, the rate variance will be charged or refunded to the card on file.

To request a date change, please contact us directly by replying to your confirmation email or contacting us via the website. We appreciate your understanding and look forward to hosting you at Anson Arbor Farm! 

Check In / Check Out:

Standard check in time is 4:00pm EST and check out is 10:00am EST the day of departure.  Early check in or late check outs are subject to availability and must be approved by management.  Early check ins and/or late check outs without property approval may be assessed a $20 check in/check out fee.

Pet Policy:

Registered service dogs specifically trained to aid a person with a disability are always welcome. Please notify us when booking your reservation if you will be traveling with a service dog.

At this time, we do not accept pets outside of service dogs. With the layout of the property and proximity of the cottages, there is no way for us to keep visiting dogs separated and ensure each one's safety. Therefore, we are not considered pet friendly. This includes small and senior dogs.

Smoking / Vaping:

Smoking is prohibited inside the cottages to include the screened porch. Guest may smoke outside these areas. We respectfully ask that all cigarette butts be extinguished and disposed of in the garbage. This ensures the property remains litter-free for other guests.  If a guests smokes inside the cottage or on the screened in patio, a $150 fee will be charged to the guest for remediation.

Quiet Hours:

In an effort to ensure all guests have an enjoyable stay, quiet hours are in effect from 10:00pm EST through 8:00am EST.  

Code of Conduct:

Guests are expected to conduct themselves in a manner that is respectful to other paying guests.  Anson Arbor Farm prohibits discrimination or harassment against anyone based on age, race, color, religion, national origin, or sexual orientation.  

Property Damage:

Damage to the property by a guest will assessed and charged to the guest accordingly.  

Parking:

Each cottage has 1 designated parking space in front of the cottage.  Any additional vehicles, trailers and/or campers must be parked in the overflow parking area at the barn.  Damage to the landscaping and/or grass due to driving over it or parking a trailer/camper on it will be assessed and charged to the guest accordingly.

Payment:

100% of the reservation, cleaning fee and applicable taxes will be charged at the time of booking.

If additional nights are requested by the guests, and their cottage is available, they will be offered the daily rate for that date plus applicable taxes.  If approved by the guest, the total will be charged to the card on file.

If a refund is due, the refund will be issued to the card on file used to originally pay for the reservation.

Refunds may take 7-10 business days.

Guest requested amenities and/or enhancements to your stay will be charged the applicable rate plus taxes to the card on file.